Last updated: 16/01/2026

These Terms & Conditions (“Terms”) govern your use of this website and any purchases made through it. By accessing the site or placing an order, you agree to these Terms.

1) About us

This website is operated by Merry Charm (“we”, “us”, “our”).
If you need to contact us, please use the Contact page on this website.

2) Eligibility and use of the website

You agree to use this website for lawful purposes only and not to misuse, interfere with, or attempt to gain unauthorized access to any part of the site.

3) Products and product information

We aim to provide accurate product descriptions, images, and specifications. However:

• images may vary slightly due to lighting or screen settings;

• product packaging may change by the manufacturer;

• minor errors or updates may occur.

If you have any questions about a product before ordering, please contact us.

4) Pricing and currency

Prices are shown in the currency displayed on the website at the time of purchase.
We may update prices, promotions, or availability at any time. Price changes do not affect orders that have already been confirmed and paid.

5) Orders and acceptance

When you place an order, you are making an offer to purchase.
An order is considered accepted when we confirm it and/or when it is shipped. We may refuse or cancel an order in reasonable cases, including but not limited to:

• suspected fraud or unauthorized transactions,

• pricing or listing errors,

• inability to fulfill the order.

If we cancel an order after payment, you will receive a refund.

6) Payment

Payment must be completed at checkout using the available payment methods.
You authorize us (and our payment providers) to charge the total order amount including applicable taxes and shipping fees shown at checkout.

7) Shipping and delivery

Shipping conditions, delivery estimates, and shipping costs are described on our Shipping Policy / Shipping Conditions page.
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, peak seasons, holidays, or other factors outside our control.

8) Returns and refunds

Our returns and refunds rules are described on the Returns / Refunds Policy page.
In case of conflict between these Terms and the Returns/Refunds Policy, the Returns/Refunds Policy will apply for returns and refunds.

9) Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• your order number,

• photos (if applicable),

• a short description of the issue.

We will review and provide a suitable resolution according to our Returns/Refunds Policy and applicable consumer protection laws.

10) Chargebacks and disputes

If you have a problem with an order, please contact us first so we can try to resolve it. Unnecessary chargebacks may delay resolution and may require additional verification.

11) Intellectual property

All content on this website (text, images, logos, design, and other materials) is owned by us or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.

12) Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, or consequential losses;

• our total liability for any claim related to an order will not exceed the amount paid for that order.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

13) Privacy

We process personal data in accordance with our Privacy Policy.

14) Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page with an updated “Last updated” date. Continued use of the website after changes means you accept the updated Terms.

15) Governing law

These Terms are governed by the laws applicable to our business operations. Where required, consumer rights under mandatory local laws remain unaffected.