Last updated: 16/01/2026

This Privacy Policy explains how Merry Charm (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase on www.merry-charm.com (the “Site”).

1) What information we collect

We may collect the following types of information:

Information you provide to us

• Name, billing/shipping address, country, email address, phone number

• Order details (products purchased, delivery preferences)

• Messages you send via contact forms or email

Information collected automatically

• Device and browser data, IP address, approximate location (country/city), pages viewed, and usage data

• Cookies and similar technologies (see Section 8)

Payment information
Payments are processed by third-party payment providers. We do not store full card details. Payment providers may collect payment data directly to process your transaction.

2) How we use your information

We use your information to:

• Process and deliver orders, provide customer support, and send order-related updates

• Prevent fraud, secure transactions, and protect our website

• Improve the Site, products, and user experience

• Comply with legal obligations (e.g., accounting, tax, and regulatory requirements)

3) Legal basis for processing (where applicable)

Depending on your location, we process personal data based on:

• Contract (to fulfill your order)

• Legitimate interests (fraud prevention, website security, service improvement)

• Consent (cookies/marketing where required)

• Legal obligations (record keeping, compliance)

4) When we share your information

We may share information only as needed with trusted service providers, such as:

• Shipping and logistics partners (to deliver your order)

• Payment processors (to process payments securely)

• Website, hosting, and analytics providers (e.g., site performance, security, measurement)

• Marketing tools only if you consent where required by law

We may also disclose information if required to comply with law, enforce our policies, or protect our rights and safety.

5) International transfers

Your information may be processed in countries outside your country of residence (for example, where our service providers operate). When required, we take steps to ensure appropriate safeguards are in place.

6) Data retention

We keep personal information only as long as necessary to:

• fulfill orders and provide support

• meet legal/accounting obligations

• resolve disputes and enforce agreements

When data is no longer needed, we delete or anonymize it where possible.

7) Your rights

Depending on your location, you may have rights to:

• access, correct, or delete your personal information

• request a copy (data portability)

• object to or restrict certain processing

• withdraw consent (where processing is based on consent)

To request any of these, contact us via the Contact page on the Site. We may need to verify your identity before processing requests.

8) Cookies

We use cookies and similar technologies to:

• enable essential site functions (shopping cart, checkout)

• improve performance and security

• understand how the Site is used (analytics)

• support advertising/measurement (where enabled)

You can control cookies through your browser settings and (where available) cookie preference tools.

9) Marketing messages

If you subscribe to marketing communications, you can unsubscribe at any time using the link in our emails or by contacting us.
We may still send non-marketing messages related to your order or account (e.g., receipts, shipping updates).

10) Security

We take reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is 100% secure, but we work to reduce risk.

11) Children’s privacy

Our Site is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children.

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.

13) Contact

If you have questions about this Privacy Policy or your data, please contact us via the Contact page on the Site.