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1) Returns — general conditions

We accept returns for eligible items within 15 days of delivery.

To be eligible for a return, the item must be:

Unused and uninstalled

In original packaging, with all included parts and labels

Not damaged due to installation, misuse, or improper handling

If your return does not meet these conditions, we may be unable to issue a refund.

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2) Damaged or defective items

If your item arrives with mechanical/shipping damage or is defective, please contact us within 15 days of delivery.

To help us process your claim quickly, include:

Order number

Photos of the item and packaging

A brief description of the issue

After review, we will offer an exchange, replacement, or refund, depending on availability and the situation.

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3) Wrong item / missing items

If you received the wrong item or something is missing, contact us within 15 days of delivery. We will resolve the issue as quickly as possible.

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4) How to start a return

Contact us first (do not send items back without approval).

We will provide return instructions and, if applicable, a return authorization.

Pack the item securely and send it using the provided instructions.

Unapproved returns may be refused.

5) Return shipping costs

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If the return is due to our error (wrong item, missing item) or a verified defect/damage on arrival, we will cover return shipping or provide an alternative solution.

For all other eligible returns, the customer is responsible for return shipping costs.

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6) Refunds

Once we receive and inspect the return, we will process your refund to the original payment method.

Inspection and processing typically take 3–10 business days after delivery to us.

Your bank/payment provider may take additional time to post the refund.

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7) Exchanges

If you need an exchange, contact us and we’ll confirm availability and next steps. If the requested item is not available, we can offer a refund or an alternative.

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8) Non-returnable items (examples)

Unless required by law, the following may be non-returnable:

Items that are installed/used

Items returned without original packaging or parts

Special-order / custom items (if applicable)

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9) Contact

For return requests and support:
Email: organic.tec2013@gmail.com
Business hours: 09:00-18:00 Eastern European Time (EET) (UTC+2)